RE: [otrs] backups

unbekennt X wrote:

What should I ask the IT people to do backups of so that if I lose the server harddrive I can get back my tickets, settings, and FAQ, etc. ?

Look in /opt/otrs/bin. There is a script called Backup.sh. It will backup up the entire database and your Config.pm file. That is all you need to backup in order to restore your system. Schedule the script to run via cron and then export the output to another system where it can be safely kept. If you make changes to any .pm files or .dtl files then I would suggest setting up a cvs repository and keeping your code there. As long as your repository is backed up, you will always have access to any local revisions that you make. Hth, Tyler Hepworth