Hello,<br><br>Using otrs 2.4.7. Today one of our support guys managed to compose back to the original sender of the ticket even though he was replying to a different note in that ticket. It should have only gone to two internal people, and not to the original ticket creator (external customer). <br>
<br>Has anyone seen this behaviour?  has caused quite an issue as im sure you can understand.  Im able to reproduce it on that ticket but on a new ticket unable to reproduce.<br><br>steps done:<br>customer emailed us.<br>
we emailed back.<br>emailed internally to two people.<br>internal people replied.<br>composed answer to that internal reply, it went out to the two internal plus the originator of ticket. BAD!!!<br><br>supporter did not see that somehow the customer had landed in the CC field and so an issue arose because of this.<br>
<br>thanks for any help.<br><br>Neil<br>