Hi Paul, On Mon, Feb 17, 2003 at 10:07:56PM -0500, Paul wrote:
This might be a silly question, but as we've been going through all the features in the OTRS interface, we can't seem to figure out what note-external and note-report do exactly.
Can anyone give us a quick synopsis?
note-external are shown in the customer panel (note-internal not). note-report are also shown in the customer panel and should be used if the agent (or an other process, e. g. monitoring) needs to write a report to the ticket (the this note-report can be used for summary reports).
Thanks, Paul
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson