4 Mar
2008
4 Mar
'08
4:04 p.m.
Thys Kitshoff wrote:
I am new to OTRS and need some assistance with setting up the "Ticket Type" function. I have activated the function in Core::Ticket::Type: but I am unable to specify the fields I want to display in the Ticket Type drop-down box.
Requirements 1. Setup several ticket types (eg.New Installation, Faulty hardware, Faulty software...) 2. When a ticket is closed I want to force the agent to categorise the call using the "Ticket Type"
I'd use (sub)queues for that. Nils Breunese.