Hi List,
Pls apologise if I ask something trivial, I am quite a
newbie in using OTRS.
I would like to know if OTRS latest version has any feature
that I could use to display some messages to all operators, for example about
known problems or issues (like “server 1 is down, will be operating at 1pm”),
so that they can immediately answer all user complaints without browsing FAQ or
submitting a new ticket.
Thanks for your answers in advance,
Attila Simon
Bérc u. 23.
H-1016 Budapest
Hungary
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