Hi,

I have new OTRS3, I like to check that it's possible to change the right panel of AgentTicketZoom(Ticket information). This panel have this information:

Type:
State:
new
Locked:
unlock
Priority:
Queue:
Service:
Service Level Agreement:
First Response Time:
Update Time:
Solution Time:
CustomerID:
Accounted time:
Owner:

This information is excellent, but in my case I have one state exclude from solution time (Waiting for the client), for the stats I don't have problem, programing new script to parse (ticket_history) and don't have problems but I want it if it will be possible delete states from SolutionTime function to see correctly in Ticket Information Panel.

Any help?

Kind Regards