Hi Renee,

I'd like to create a new user and assign it to the Customer ID (Company). That way I retain historical data. Currently I'm doing this by hand but would prefer to automate this if possible. So steps would be:

  1. Receive an email from a user that doesn't yet have a customer user account
  2. Create a new customer user account and associate it with a company (customer id)
  3. Associate services with the newly create user (could be all or possibly use the domain to determine that too.)

Thanks for any help with this matter,
Pedro

On 11 Jul 2017, at 10:53, Renee B wrote:

Hi *,

Do you want to create the new customer users or do you just want assign the customer id to the ticket?

Cheers,
Renée

Am 11.07.2017 um 11:40 schrieb Pedro Lobo:
Hi all,

I'd like to know if it's possible, and if so, how would I do the following:

We're setting up OTRS for our internal use and to provide IT support to a few customers. All communication will be done via email, both creating and replying to tickets and therefore, we have no real need of customers accessing the customer portal. I would however like to associate each new user email with a customer id. So, users that create a ticket from me@acme.co are assigned to Acme Co. Users from me@evil.corp are assigned to Evil Copr. etc.

Is this possible of to I have to manually create a customer user and associate it with a customer ID for Acme and Evil Corp.?

Cheers,
Pedro 


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