Re: [otrs] How to setup customer users,

followup: if May's tickets are not to be seen by "general", then May should have a CustomerID of company-sales. On Wed, Dec 12, 2012 at 9:11 AM, Gerald Young wrote:

http://forums.otterhub.org/viewtopic.php?f=60&t=7531

Accounting customers have a CustomerID of company-accounting or company-groupa Sales customers have a CustomerID of company-sales or company-groupb everyone else has a customerID of company (general requests/group c)

The schema is extended/modifiedhttp://doc.otrs.org/3.0/en/html/x2282.html#multi-customer-ids-dbin the CustomerUser Map to include CustomerIDs, based upon a field added to the customer_user table or referenced from an arbitrary attribute in ldap/active directory.

Accounting customers will have CustomerIDs of company Sales customers will have CustomerIDs of company

Bob and Joe have CustomerIDs of company-accounting,company-sales (plus they will have access to their "default" company as CustomerID") May has a CustomerID of (pick one: company or company-sales) and a CustomerIDs of the other one.

"Company Tickets" is the place to see the tickets that aren't "My Tickets".

On Wed, Dec 12, 2012 at 8:40 AM, Aad Leenheer wrote:

...

I wonder if Jack has found any Solution on How to setup customer users, customer groups and permissions :****

Hi Guys,****

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Here is the scenario,****

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1. A customer company has two bosses, Bob(CEO) and Joe(CFO).****

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2. They have two major departments, Accounting and Sales. There are****

about 10 employees in each department.****

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3. Joe is responsible for the Accounting department. And May is the****

head of Sales department.****

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****

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Requirement,****

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1. The customer company wants to have 3 groups of tickets, tickets of****

Accounting (Group A), tickets of Sales (Group B) and tickets of general****

requests (Group C). ****

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2. Bob and Joe can see all company's tickets.****

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3. Customer users can only see their own tickets and general tickets.****

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4. May is able to see all the tickets from Sales department and****

General tickets.****

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****

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Any idea on how to setup this? Thanks!****

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****

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Jack****

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Thanks in Advance,****

Aad****

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