Re: [otrs] OTRS helpdesk vs OTRS ITSM

OTRS helpdesk is the base product. OTRS ITSM is the OTRS helpdesk product with additional modules installed which give it ITSM functionality... http://www.otrs.com/en/software/otrs-itsm/features/ Steve On 25 March 2013 09:40, Kaushal Shriyan wrote:

Hi,

Can someone please help me understand the difference between OTRS helpdesk vs OTRS ITSM. At present i am using OTRS helpdesk version 3.2.3 on CentOS Linux version 6.4.

Regards,

Kaushal

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