Hi, In the admin tab for auto responses <-> Queue Select the queue that needs auto reply, then select the auto-response you want. Auto responses can be created in [Auto responses], but there is a default one. In Change auto-reply" settings, you should select a responses with (after new ticket has been created) Olivier benjamin anamoah a écrit :
Dear Colleagues, I am finding some difficulty with the configuring and Customization of the Auto Responses <-> Queue http://localhost/otrs/index.pl?Action=AdminQueueAutoResponse so that when a customer sends a mail, the system automatically replies. I am a new user of the OTRS and trying to use it for my company but am finding some problems. I am using the default settings and i am trying it on my laptop to configure before setting it up. Please help me. Thanks.
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