Hi Julian, On Aug 6, 2009, at 15:39 , Cook, Julian wrote:
Yes, the two options we have are.... 1. Disabling certain file types (exe, vbs.etc) 2. if 1. Is not possible, then disabling the ability to attach completely files to "Phone Ticket" and "Email ticket" options.
In OTRS standard there is currently no possibility to configure this. But it would be possible to extend the code to do so. There is one file which is responsible for file uploading -=> Kernel/System/Web/Request.pm -> GetUploadAll() If you want remove/strip certain file types (exe, vbs.etc) from incoming emails, you could create an postmaster pre filter which removed this kind of file types before the emails gets processed. I hope this info will help you. :)
We might implement the public face of OTRS later (keeping with the government's reputation at moving glacially :-), for right now we're using it for internal ticketing.
Sounds very interesting. :)
Many thanks! Julian
-Martin