The joe@ispname part I already had.
I changed the MXRecord setting as you
suggested, restarted the service and tried again. I tried to “compose
answer” but got hit with an invalid From address (otrs@localhost).
On my search for that setting, I went back into config.pm and realized that I
still had the SendmailModule information remarked out. I made it active,
relaunched OTRS, found the email addresses settings and put my email address
in. After restarting the service it appears to be working.
Thank you for your assistance.
-- Joe Fusco
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of West,
Bradley G.
Sent: Friday, August 26, 2005 9:06
AM
To: User questions and discussions
about OTRS.org
Subject: RE: [otrs] SMTP
Authentication
Joe,
Sometimes cable and DSL providers require
that your user name be in the format:
instead of
joe
You also may have a DNS name resolution
problem where your smtp host is not being resolved properly.
The only other thing I can think of is
changing the default parameter for check MX record to 0 in your Config.pm file.
$Self->{CheckMXRecord}
= 0;
I hope this points you in the right
direction
Brad
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Joe Fusco
Sent: Friday, August 26, 2005 9:51
AM
To: otrs@otrs.org
Subject: [otrs] SMTP
Authentication
I’m running off a cable modem with the ISPs mail
system. I don’t have an email account set up with them for OTRS. I
have OTRS running local since I am the only user. I’m not worried
about incoming mail. I can easily create the tickets by hand. I would, however,
like to have OTRS send out notifications of ticket creation, resolution, etc.
I modified the config.pm file yesterday to include the
following:
# SendmailModule
$Self->{'SendmailModule'} =
'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} =
'smtp.[mailprovider].com';
$Self->{'SendmailModule::Port'} =
'25';
$Self->{'SendmailModule::AuthUser'} =
'myusername';
$Self->{'SendmailModule::AuthPassword'} = 'mypassword';
My email, using MS outlook and POP3, works fine. When
OTRS tries to send a message, I get “Authentication Failed.”
Is there some other setting I need to tweak or should I contact the cable
company’s High Speed Internet helpdesk to see what I need to do to
authenticate?
Thanks,
Joe Fusco