30 Oct
2009
30 Oct
'09
11:14 p.m.
I figured it out : it can be easily done by Postmaster filter :
just redirect email To anybody to X-OTRS-Type -> Incident
On Fri, Oct 30, 2009 at 12:45 PM, Dejan Miklavcic
Whenever I receive email from a customer (set up in PostMaster Mail Account), my ticket is of type "default". How can I set it up, so that my email tickets become type "Incident" ? I disabled "default" type in Admin->Type by setting default to "invalid", but still all my email incoming tickets get type "default".
rgds,
Dejan