Re: [otrs] can't receive messages

ic ic... sorry, i don't read the documentation carefully, hehe... at last i've solved this problem... thx 4 ur help... and i want to ask u again,... why the web customer interface didn't show incoming message from agent, like alert or something like alert? i've to find the reply message from agent, and not i think it's not friendly... are there customization or setting to give information about this? thx.. --- Matthias Wegner wrote:

Hi Henche,

sorry, but i dont understand your question now. Are admin and user different queues ? Or do you use only one queue and two agent accounts ? For better understanding please give the following Informations:

Users(Agents) an their group access rigths Queues and their group and systemaddress Mailaddresses and their ingoing queue

MW

henche muliawan wrote:

...

would u give me tutorial or screen shot how custom message with admin and user? thx a lot to help my problem.

thx, - HM -

--- Matthias Wegner wrote:

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