2016-06-13 17:38 GMT-06:00 Nick Bright <nick.bright@valnet.net>:
On 6/13/2016 6:16 PM, Nick Bright wrote:
I've misread this. That's when the GA will execute, not what executing will do.On 6/13/2016 6:11 PM, Alvaro Cordero wrote:
So for example, create a Generic Agent which would have an "Event based execution (single ticket)" set to "Add Event Trigger" of "TicketCustomerUpdate".Since the magic is being done by an Event (TicketCreate|TicketCustomerUpdate) I believe you can "for one time" change the config to match certain event and run a generic agent into all those old tickets to force that event.
That should do it.
I'm searching on how to use the GA to cause a TicketCustomerUpdate event to be triggered for the matched ticket.
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