right! you convinced me. I'll rename that link to incoming and outgoing issue, it's better for my users ...Thank you.MVOn Wed, Feb 10, 2010 at 7:26 PM, Nils Leideck - ITSM <nils.leideck@leidex.net> wrote:
Hi,Phone-Ticket is for incoming issues, like phonecalls or something you were told during lunchtime or kinds of that.On 10.02.2010, at 15:20, Marco Vannini wrote:mmmh, I've always found hard to explain that to my too... this because in phone you have a "free" from, so it could be a customer/internal/extemporaneal request too, in the other case you just have a "queue selection" as from.Email-Ticket is for outgoing issues, like "Dear external Service Provider, our plants are dry" or "Dear Customers, tomorrow we will have slow internet connection for about one hour."
Other Channels are:Incoming EmailSOAPDB
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