Thank for your advise, I works fine with iframes. But the second question was about HTML templates. But all mail is send as plain text. Is there a way to change it to HTML??? Thanks. Chris Reurings -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Martin Edenhofer Sent: Monday, December 22, 2003 4:20 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] HTML e-mail Hi Chris, On Mon, Dec 22, 2003 at 04:03:09PM +0100, Reurings, Chris wrote:
After a few weeks of testing the system, I had a question about the ticketview. Is it possible to use the contenttype text/html instead of text/plain? So I can view HTML mail directly with the ticketview instead of viewing the attachments. That would be very nice.
The problem, because the page is already a text/html page. And e. g. the <body> tag can just used one time for the page... so you need to use something like iview/iframe/frame (IMO). (http://www.w3.org/TR/REC-html40/present/frames.html and http://host/otrs/index.pl?Action=AgentZoom&TicketID=224&Subaction=ShowHTMLeM ail)
Our company was, before implementing OTRS, using templates for outgoing mail. Is there a way to use them again? I would be very nice to send HTML mail ass well.
Of course, you can use email templates (auto responses, std. responses) for text/plain messages.
Chris Reurings
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/