Hi all, Sorry I should have been more specific. The auto-responses that go out to the user. I have checked the auto-responses, and auto-responses <-> queue, there is a response called default reply which is associated with the queue and is set to auto-reply. The agent notifications work great, and user notifications of state changes (the only one I set on) works too. Cheers Nic _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tyler Hepworth Sent: Tuesday, May 18, 2004 5:56 PM To: 'User questions and discussions about OTRS.' Subject: RE: [otrs] New ticket notification Which notification are you talking about? Auto-reply to customer that sends in an email? Notification to agents of new tickets in the queue? If it is auto-reply to the customer, you have to make sure that you have created an auto-response and associated it with the proper queue. If you are talking about agents, the agents has to have the queue selected as part of their custome queue and the agent has to choose to have new ticket notifications sent. hth, Tyler Hepworth -----Original Message----- From: Nic Laschinger [mailto:nicl@newingtoncs.co.za] Sent: Tuesday, May 18, 2004 7:54 AM To: otrs@otrs.org Subject: [otrs] New ticket notification Hi, Though I have state change notifications going out via email, when a new ticket is created a notification is not being sent out. I am running a completely standard install on a SuSE 9.0 box, and all other mail comes and goes happily. What have I missed? Cheers Nic