Hello, Mohammed,

OTRS checks email addresses for validity by quering DNS for MX record. If the MX record for the domain part of email is found, the email address is considered valid.
I assume you have a smart SMTP host that knows how to handle email. Your OTRS doesn't have access to worldwide DNS and that's why it can't check addresses.

You can disable email address checking until you allow OTRS to use DNS correctly. Go to SysConfig, choose Framework and access config for Core.
You need to set CheckEmailAddresses to No.

You may wish to set CheckMXRecord to No as well. This will allow you to send email replies from tickets without checks for valid email addresses.


I've replied to the list as well so that other people could see our discussion too.

Regards,
Anton.

17 марта 2009 г. 11:11 пользователь MD, AbdulRaheem <abdulraheem.md@genpact.com> написал:
Hello Anton,
First of all let me apologise for not using the mailing list. The website is blocked on my company's corporate Intranet hence I am emailing you directly. Hopefully I am able to get the site opened soon.
I have just installed OTRS on a Win 2003 server with MySQL and am able to login fine with admin acct. I am unable to create any users (agents)/ customers. I receive the following error :
Email address (abdulraheem.md@genpact.com) not valid (invalid abdulraheem.md@genpact.com (no mail exchanger (mx) found!)! )!
I have tried to configure my company's Exchange Server for SMTP but I must be doing something wrong since its not working. Could you help me or direct me to a site which provides detailed steps in configuring email?

Thanks,
Mohammed Abdul Raheem
Manager
Genpact, Hyderabad, India
E abdulraheem.md@genpact.com
www.genpact.com



-----Original Message-----
From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Anton Gubarkov
Sent: Tuesday, March 17, 2009 1:17 AM
To: ITSM User questions and discussions
Subject: Re: [itsm] edit customer company entries

Hi again.
I could'nt figure out how to use customer company. I looks like a pure string attribute with no meaning in the system.
If you want to group your customers and allow them to see other tickets from his/her company, you need Customer ID field. The company tickets view in customer frontend shows tickets with Customer ID equal to the Customer ID of the loggen in customer.

Regards
Anton.

Diego Giardinetto пишет:
> Hi!
> A bit question: is it possible edit customer company id and customer
> company name?
>
> Thx,
> Diego
>

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