[otrs] Re: Well, it's been fun

On Mon, 11 Oct 2004 13:33:02 +0200, Joaquim Homrighausen wrote:

Quoting Henry Combrinck :

...

Interesting - our users and management hated the cerberus interface! Too brash, too flashy, too many colours, too american!

I don't like Cerberus either, for a number of reasons. But since I'm only one of many that has to use this "helpdesk system", I can't completely throw out comments like "OTRS is confusing to me" :-)

Like I said, maybe someday OTRS will get a facelift that will suit the people here, I certainly hope so.

Would probably help to know what did they like better in cerberus and what not. I checked last week the interface (samples) of the CRM Google uses (http://www.neotonic.com/trakken/) and its interface could give good ideas for future development. I don't know cerberus, but maybe there are ideas to borrow. grin -- Now using M2, Opera's e-mail client: http://www.opera.com/m2/