That’s nice and a perfect explanation, and I think I can do that. But would be much easier if I can set the internet domain in customer data, and then everything else gets “magically”. What if I need to configure 50.000 customers (which I don’t have, but I can dream right?). Having 50.000 rules to setup is higly error prone, and it seems to me a kind of huge effort for something relatively simple to implement other way (by having this “internet domain” – or could “internet domains” – as a field in the standard OTRS). I know, I can change the sources, and add everything I want – but I really don’t know how to do that. And futhermore, this would benefit all OTRS customers. Regards, Edson Enviado do Emailhttps://go.microsoft.com/fwlink/?LinkId=550986 para Windows 10 De: Benemailto:linux4bene@telenet.be Enviado:terça-feira, 25 de julho de 2017 04:22 Para: otrs@lists.otrs.orgmailto:otrs@lists.otrs.org Assunto: Re: [otrs] Customer users based on email domain On 11/07/2017 11:40, Pedro Lobo wrote:
Hi all,
I'd like to know if it's possible, and if so, how would I do the following:
We're setting up OTRS for our internal use and to provide IT support to a few customers. All communication will be done via email, both creating and replying to tickets and therefore, we have no real need of customers accessing the customer portal. I would however like to associate each new user email with a customer id. So, users that create a ticket from me@acme.co are assigned to Acme Co. Users from me@evil.corp are assigned to Evil Copr. etc.
Is this possible of to I have to manually create a customer user and associate it with a customer ID for Acme and Evil Corp.?
Cheers, Pedro
Hi, to set the customer based on the domain of the e-mail, you need to set-up an e-mail filter. Go to Admin, Postmaster filters, create a new filter. To take you example of evil.corp: Fill in the name and wether you want to stop after the match. Filter condition: Check e-mail header: From As a value you could add for instance: (.*@evil.corp) Set e-mail headers: Set e-mail header: X-OTRS-CustomerNo, Set value: "Evil Corp" Evil Corp should exist as customer company. Regards, Benedict --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs