What version of OTRS are you running?
In later versions there are options in SysConfig which allow you to
keep the HTML versions of emails as well as generate a text version.
Steve
On 10 July 2013 14:26, Girard James
Hello,
I'm a beginner with OTRS, and I would like to know if this software allows to preserve formatting when fetching email. Cause when I attempting to fetch emails via POP3 from a mailbox, all generated tickets into OTRS loose their original format.
Do you know a way to keep it safe?
Thanks in advance,
Regards,
James G.
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