That was the answer! Thank you Alex.
Now, another one:
Why did I get this in my System Log (It's the last line that confuses
me)?
Time Priority Facility Message
Fri Jun 23 12:42:02 2006 notice OTRS-PM3-10 Fetched 1 email(s) from
OTRSHelp@exchange.
Fri Jun 23 12:42:02 2006 notice OTRS-PM3-10 New Ticket
[2006062310000201] created (TicketID=7877, ArticleID=33207).
Fri Jun 23 12:42:02 2006 notice OTRS-PM3-10 Sent auto response
(SendAutoReply) for Ticket [2006062310000201] (TicketID=7877,
ArticleID=33208) to '"Gowers, Michael (ED)"
OK I worked out how to increase the limits in OTRS by utilising the following chat contents:
# PostMasterPOP3MaxSize # (max. email size) $Self->{PostMasterPOP3MaxEmailSize} = 1024 * 12;
But now I seem have reached the limits of the defaults in MySQL. How do I permenantly set the limit of max_allowed_packet to be larger?
Thu Jun 22 15:50:38 2006 error OTRS-PM3-10 Got a packet bigger than 'max_allowed_packet', SQL: 'INSERT INTO article_attachment (article_id, filename, content_type, content, create_time, create_by, change_time, change_by) VALUES (33135, 'RAM FAA2v4.104.pdf', 'application/octet -stream\; name="RAM FAA2v4.104.pdf"', '%PDF-1.3
Thanks again!
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I'm very confused. Some things get through that are 9Mb or so big but when I send an item that is 5Mb I get this in the system log and OTRS refuses to collect it:
Thu Jun 22 14:56:02 2006 error OTRS-PM3-10 Can't fetch email 3 from OTRSHelp@exchange. Email to big (8032 KB - max 6144 KB)!
Any help appreciated
Rajendrakumar Varsani Tel: 01904 455805 Department for Environment, Food and Rural Affairs (Defra)
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