That did it. Thanks, Bruno!
Quoting Klaus Bruno
Hi "noname"
You can change the order of the textblocks in
sysconfig -> Frontend::Agent::Ticket::ViewCompose Ticket::Frontend::ResponseFormat
regards, Bruno
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of gen@gentube.com Sent: Thursday, May 22, 2008 5:19 PM To: otrs@otrs.org Subject: [otrs] Configuring Responses
When an agent uses an emtpy response with the default config, it gets formatted like this -
<Salutation> <Body of Original Email> <Signature>
I want to move the body of the original mail up and put the original mail at the very bottom, so that an agent answering a ticket with an empty response sees this --
<Salutation> <Signature> <Original Mail>
I don't see how to rearrange that in the config options for Salutation, Signature, or Response. Any help is appreciated.
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