Thank you very much.
Med venlig hilsen /
Best regards
Ulrich
Fra:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] På vegne af Frans Stekelenburg
Sendt: 3. marts 2009 20:52
Til: User questions and
discussions about OTRS.
Emne: Re: [otrs] Ticket subject
length
Ulrich,
Notifications, as
shown in your example, are defined through ‘Admin’ –
‘Notification’.
There for example
the English template “en::Agent::NewTicket” has as Subject:
‘New ticket notification! (<OTRS_CUSTOMER_SUBJECT[24]>) ‘.
Obviously by
changing 24 to a higher value you would see more. The value is limited by
sysconfig option Ticket::SubjectSize (default 100)
For auto response to
a customer, you will need to adjust the Subject field of the appropriate Auto
Response template, under ‘Admin’ – ‘Auto Responses’.
KR,
Frans
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Sent: dinsdag 3 maart 2009 15:08
To:
Subject: [otrs] Ticket subject
length
Hello,
Is it possible to change the length of the ticket
subject sent in mails?
Example: “I am trying to print out, but the
printer does not work” it gets “cut off” to
“[SR#0000000] New ticket notification! (I am trying to print out
[…])”
I found an old thread with the same question: http://lists.otrs.org/pipermail/otrs/2004-March/003999.html,
but I can’t find the files mentioned in one of the replies. Probably an
old version of OTRS. The thread is from 2004.
Med venlig hilsen / Best regards