Re: [otrs] customer web interface or external email ?

El dl 21 de 01 de 2013 a les 14:32 +0100, en/na Massimo Sabbatino va escriure:

Thank you for your answer

I am a newbie OTRS, Can you add more details to your answer?

Create/Edit an Event based notification (http://yourOTRS/otrs/index.pl?Action=AdminNotificationEvent;Subaction=Add) and then filter it according to Article Type options: in your case, email-external/webrequest.

bye massimo

Il 21/01/2013 14:05, Shawn Beasley ha scritto:

...

Massimo,

That would be possible, by filtering the article type. Look at the settings in the event based notifications for more help.

On Jan 21, 2013, at 12:04 PM, Massimo Sabbatino wrote:

...

TicketCreate is it possible to understand if a ticket is opened via customer web interface or through external email --

Shawn Beasley

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