Hi there,

 

I’m new to this list, and to OTRS.  I was hoping to get some information on how to customise the ‘templates’ for the user interface etc.? 

 

Things like:

 

LOGO

COMPANY NAME

 

I would like to change to our details.

 

It’s located at:

 

http://helpdesk.hildas.unimelb.edu.au/otrs/customer.pl

 

How do I access this to change it?  I have had the server setup running Linux (slackware 9.1), have full access, but would like to know how I change it  J

 

Thanks in advance,

 

 

James

 

 

IT Support Officer

St Hildas College

The University of Melbourne

College Crescent

Parkville

Victoria 3052

9248 8401

jpickard@hildas.unimelb.edu.au