Thanks -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]De la part de Gerhard Weber Envoye : mercredi 1 aout 2007 11:28 A : otrs@otrs.org Objet : RE: [otrs] Modifiying agent queue view Hi Ron,
1. Is there a way to modify the agent queue view to display the owner of each ticket?
* Edit Kernel\Output\HTML\Standard\AgentTicketQueueTicketView.dtl * Look for # <tr valign="top"> # <td><b>$Text{"Owner"}:</b></td> # <td>
2. Is there a way to change the queue where the ticket is located, in the email and phone response screens? You can choose the queue in the select labeled "From" (at least in my installation.
Hope that helps, gerhard _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/