We are running OTRS on an Apache server.
 
We have restarted the server and still getting the same error message
 
Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 83, <PRODUCT> line 4.
What are the options available to me to in order to get OTRS working again?
 
Thank you for your help
From: Michiel Beijen <michiel@beefreeit.nl>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Friday, 14 August, 2009 14:24:21
Subject: Re: [otrs] remove the shared memory segment and rebooting OTRS

There is no such thing as System-V shared memory on WIndows.... ;-)
That is the reason the System Log from the GUI will stay empty if you'd open it when OTRS runs on a Windows host.
Mr. Davidovich has FTP'd (I guess he means SSH?) into the OTRS server on *Nix. Please just use the FAQ Martin pointed out:

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=111
and he also stated that it would be even better to just re-start your whole server, you can't access it now anyway... ;-)
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Fri, Aug 14, 2009 at 15:10, Marco Vannini <marco.vannini@gmail.com> wrote:

The problem is that are *nix commands, shared memory in windows is managed differently and afaik there isn't something similar natively and/or it is necessary to do that ...

For this I posted a link to sysinternals where you can find some tool that could help you but, if I was in your shoes at this point I'll reboot the machine without trying to do anything at the shared memory (it is cleaned however during reboot and recreated as needed when application is started).


On Fri, Aug 14, 2009 at 3:04 PM, Lev Davidovich <l.davidovich@yahoo.co.uk> wrote:
yes it is on apache and i now know how to restart it.
 
i have also managed to ftp into it.
 
but i am still not sure how to remove the shared memory segment. which directory do i need to change into from my command prompt and what file do i need to run the commands
 
shell> ipcs | grep 4096
and
shell> ipcrm -m 327685
 
on? I got these commands from the otrs lists at this link
 
 
Thanks for helping me

From: Marco Vannini <marco.vannini@gmail.com>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Friday, 14 August, 2009 13:54:05
Subject: Re: [otrs] remove the shared memory segment and rebooting OTRS

but if you restart apache (is on it, isnt' it ?) ?


On Fri, Aug 14, 2009 at 1:48 PM, Lev Davidovich <l.davidovich@yahoo.co.uk> wrote:
Can anyone tell me how to remove the shared memory segment of /otrs/Kernel/System/Log.pm using the command line from a windows pc and then rebooting OTRS?
 
Thanks


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