Hi,
on my system it only comes up when running generic agents. If I disable the generic agents cronjob and do not use the generic agents admin GUI the error message does not appear.
-
Timo
Von:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Michael
Mayaka
Gesendet: Montag, 5. Oktober 2009 09:26
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]
Hi Timo,
Yes I think it could be a bug. Am wondering what could be triggering it; I have
another instance of otrs 2.4.4 running on the same App Server and serving even
more users but its not throwing that error.
Michael
From: Rupp Timo <Rupp@huberverlag.de>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Monday, 5 October, 2009 10:04:06
Subject: Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]
Hi Michael,
it looks a bit like the bug I’ve posted last week: http://bugs.otrs.org/show_bug.cgi?id=4367
Please check if generic agents are producing the error messages in your case, too.
- Timo
Von:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Michael
Mayaka
Gesendet: Freitag, 2. Oktober 2009 09:50
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]
Hi, Thanks for
the help,
I have reset the otrs instance permissions (using SetPermissions.pl); restarted
the Oracle Server and apache. So far I am creating new tickets successfully.
However, at the backend, I'm getting the following error:
=========================================
[Error][Kernel::System::Ticket::TicketNumberLookup][Line:637]: ERROR Database
disconnected, SQL: 'SELECT tn FROM ticket WHERE id = ?'
============================================
What could this be?
Michael