Re: [otrs] My head is sore!

Markus Ruecker wrote:

So you did a new install?

Hi Marcus,

My apologies, that was a terrible email I sent! After the CVS, I attempted to do the update to the database. I kept getting denied access though and I even tried using SetPermissions. Anyhow, in the end I decided to try again. I removed the rpms for otrs and mysql and reinstalled from scratch. When I tried to run otrs up with rcotrs start, it barfed complaining about Config.pm not having the correct write permissions so I ran chmod 666 on it. Now otrs runs but when I try to go to installer.pl, I get the error about user root@localhost denied. I am using SuSE 9.0 and the mysql rpms for that release. Ian