Hi guys<div><br></div><div>I&#39;ve almost finished the test deployment of OTRS in our company, but there&#39;s still something that I must be missing because I don&#39;t get how exactly the notification system works. I&#39;m sure that the replies to my questions are quite obvious but I didn&#39;t find any clue in the documentation, so here I am:</div>

<div><br></div><div>I understand that any user (agent/customer) can choice which events are of such interest for him to have a notification about that sent to his mail address, that this is accomplished through the preferences pane of each user and that the text of notifications is editable in the &quot;notifications&quot; area of the admin panel.</div>
<div><br></div><div>However, in the preferences I can only enable notifications for &quot;New ticket&quot;, &quot;follow up&quot;, &quot;ticket lock timeout&quot;, &quot;move&quot;, while in the &quot;notifications&quot; I see lots of other messages that are never triggered.</div>
<div>Moreover, the documentation says that the notification name is composed of the language, the recipient, and an &quot;id&quot;, so for example &quot;en::Agent::Move&quot; is the notification used sent to an english agent when a ticket is moved in one of his queues. But I can&#39;t find no &quot;customer&quot; notification in the admin area - these are all in the form *::Agent::* . Is that normal? What do I need to edit to change customer&#39;s notifications?</div>
<div><br></div><div>And, the last question. Is there a way to set the default notifications enabled for newly created users?</div><div><br></div><div>Many thanks in advance.</div><div><br>-- <br>Claudio Tassini<br>
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