Re: [otrs] Problem installing OTRS 2.2.3

Oh yeah, and you do probably have to install the full client as well -Andy On 12/5/07 10:09 AM, "Andy Lubel" wrote:

Grab the Oracle perl module either from CPAN or your RedHat package repository?

http://www.orafaq.com/faqperl.htm

-Andy

On 12/5/07 5:39 AM, "David Salgado Vidal" wrote:

...

Hi.

I'm trying to install OTRS over Linux Red Hat ES 5 using a Oracle database, but it doesn´t work.

When I run ³otrs.checkModules², it says that I have all except DBD::mysql, which I suppose that I don¹t need.

If I run ³CheckDB.pl² I receive next error

install_driver(Oracle) failed: Can't load '/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/auto/DBD/Oracle/Oracl e.so' for module DBD::Oracle: /usr/lib/oracle/10.2.0.3/client/lib/libocijdbc10.so: no se puede restaurar el `prot' del segmento después de la relocalización: Permiso denegado at /usr/lib/perl5/5.8.8/i386-linux-thread-multi/DynaLoader.pm line 230, <PRODUCT> line 4.  at (eval 19) line 3 Compilation failed in require at (eval 19) line 3, <PRODUCT> line 4. Perhaps a required shared library or dll isn't installed where expected  at /opt/otrs/Kernel/System/DB.pm line 197

And when I try to access to OTRS URL, I receive next error. Software error: Permission denied at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 81, <PRODUCT> line 4. For help, please send mail to the webmaster (root@localhost mailto:root@localhost ), giving this error message and the time and date of the error.

I¹ve installed this software in my otrs server

Redhat EL 5 oracle-instantclient-devel-10.2.0.3-1 oracle-instantclient-sqlplus-10.2.0.3-1 oracle-instantclient-basic-10.2.0.3-1 Perl 5.8.8 OTRS 2.2.3

The database is Oracle 9i

Could anybody tell me something about it?

Thanks.

   David Salgado Vidal david.salgado@mundivia.net     Telf. 942 355 931  http://www.mundivia.net

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