There's a filter in sysconfig


On Tue, Apr 2, 2013 at 4:28 AM, Bogdan Iosif <bogdan.iosif@gmail.com> wrote:
Hi list,

Our agents decided to have informal email notifications dispatched to them - configured via Event Notifications - for many types of modifications performed upon a ticket. Since we have many agents and many daily modifications, teach ticket's history looks something like this:

- (some normal events occurring when the ticket is created)
- many...
- many...
- many...
- many...
- many...
- many...
- ... SendAgentNotification events, one for each agent for whom email was dispatched
- (a couple other normal events)
- many...
- many...
- many...
- many...
- many...
- many...
- ... SendAgentNotification events, one for each agent for whom email was dispatched
- (a couple other normal events)
- ....

As you can see, the history is ugly because of this multitude of useless (in our case) events.

Can the recording in history of SendAgentNotification events be supressed? Do you see a workaround?

Thanks,
Bogdan

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