Hi,

>From which I noticed, it seems OTRS only display *current* CustomerUser and CustomerCompany informations in TicketView
so except that you won't be able to get these infos when displaying a ticket, you can delete from database in customer_user
and customer_company the entry for this CU and CC.
I've just done a test renaming in my ticket table of otrs database the value of customer_id to an unexisting customer_id value for a specific ticket number and OTRS generate
no error except it no longer displays customer informations took from customer_user/customer_company tables.

I think that frontend is lacking of a link that can "Toggle valid/invalid display" CU/CC/Users/Groups ... so when you have 100
invalid CustomerUsers you can choose to display them with valid ones or not. It could be a good feature.

BR,

Laurent Minost


Le mercredi 22 août 2007 à 11:42 +0200, Nils Breunese (Lemonbit) a écrit : 
Alan McKeown wrote:

> I understand that but if things don't get deleted then the admin
> interface for users, customers etc becomes very messy. Deleting  
> would be
> a good option. Is this possible?

I don't think it's possible, or at least not a good idea. I believe  
that when you would delete a customer, OTRS would have to also delete  
all the associated tickets and other data or the database would no  
longer be consistent. I believe that's why there is no delete option.  
Setting a customer to be no longer valid makes sure that customer can  
no longer login, but the customer's ticket history is still available  
for searching for instance.

Nils Breunese.


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