On Friday, November 14, 2003 9:50 AM
Navarro, Jose
I've been looking at the logs and found nothing pointing to a problem. The only weird thing I noticed is that at the very beginning of the "Compose answer" page there are a red warning stating that the email address is not correct because of an invalid FQDN. However, SMTP emailing is working very fine with all the other options.
Any ideas?
You found the problem, one of the used email adresses is a t least not RFC822-compliant. If you use s.th. like 2nd-level-support@localdomain, you are not using a socalled fully qualified domain name, FQDN. An FQDN includes a top-level domain and looks like this: localdomain.local.lc intern.roknet.de So, the solution were to always and everytime use email address that include a FQDN or set the following in Config.pm to omit the check: $Self->{CheckMXRecord} = 0; hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388