19 Mar
2010
19 Mar
'10
9:07 a.m.
Michiel Beijen wrote :
The trick is, it does not. OTRS will keep the status in "Pending" and keeps sending notifications until action is taken.
It's trivial to create a GenericAgent job that sets the status to Open, if you'd like that.
Hi Michiel, now I understand the mechanism, thanks a lot ! This solved my problem. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de