On Wed, Nov 15, 2006 at 10:55:45AM -0600, Nathan Campbell wrote:
I needed the same thing, so I setup a second email account and that is what OTRS pulls from. All emails sent to the real address are stored in the mailbox and copied to the second address. It works perfectly.
Yes, it depends on the way you treat / store your emails. We'll do the following (not done yet): - create a pop3 / imap-account - redirect some "speaking" email-addresses like support@, product1@... to this account - use fetchmail to fetch emails and procmail to pipe them into otrs (after some additional spam checking) - create filters in otrs to sort emails into different queues during setup (and testing) we'll keep the mails in the pop-account. Paul -- : Please answer below the quote, use a realname and : use plain-text (no HTML). : Thank you.