Alex wrote:
Hello all,
Could someone explain what My Queues is? How to get tickets there? The My Queues feature is something like your favourite queues. It enables quick access to all tickets of interest to you without navigating to their respective queue.
As an agent, you define your favourite queues in the Preferences area. There is a list of queues and you can select multiple queues from that list by ctrl-clicking on them. After you define your favourite queues, all tickets in those queues will show up in "My Queues".
I've created new queue, email and user/group. With new queue I received emails successful. But I don't understand how to get something in my queues. Thanks for your help.
-- Best Regards, Sorin BRABETE Lead developer SC SoftNews NET SRL (+4) 0743188005 sorin@softpedia.com http://www.softpedia.com