Re: [otrs] note-external in otrs 1.3 ?

6 Nov 2006

      On 11/6/06, Alexander Scholler  wrote:
...
Hi Maxim,
Maxim Vexler schrieb:
...
Hi,
I'm using otrs 1.3 on debian sarge.
I'm looking for a way to create more transparent ticket handling
between the clients and the agents.
Now, in the "note" screen the only option I have for Note type: is
note-internal.
How can I add the option of "note-external" to the selection list ?
grep Kernel/Config/Defaults.pm and find:
# --------------------------------------------------- #
     # defaults for add note                               #
     # --------------------------------------------------- #
     # default note type
     $Self->{DefaultNoteType} = 'note-internal';
     $Self->{DefaultNoteTypes} = {
         'note-internal' => 1,
         'note-external' => 0,
         'note-report' => 0,
     };
...
Thank you,
Maxim.
Bye, Alex
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Excellent,
Thank you !

-- 
Cheers,
Maxim Vexler

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