Dear list
I see the state machine but i have a little mismatch
In the general catalogue ITSM::ChangeManagement::WorkOrder::State I have this:
Accepted
Canceled
Closed
Created
In Progress
Ready
And in the state Machine I can’t have the state closed
When I want to add a new State transition I just have this: created, accepted, ready, in progress fermé, canceled and Start
I think I do change the Closed state by “fermé” but I don’t remember where
Can you help me
Best regards
S. bory
De : itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] De la part de Anton Gubar'kov
Envoyé : mercredi 30 juin 2010 21:20
À : OTRS::ITSM User questions and discussions
Objet : Re: [itsm] change management
Please see the docs on state machine. The list of avialble states is limited by states currently permitted according to the state machine.
2010/6/30 Sebastien Bory <sb@groupenci.com>
Dear lists,
I try to work with change management and Work orders, i understand to change the status off Change is due by condition and work Order,
But when I create a WO, the CAB or the WO agent open it (click on Report) and they just have 3 state (Accepted, Ready Or Cancel) why I can’t see the other state (in progress, fermé, …..)?
Thank
Sébastien Bory
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