Ok, thanks a lot!. I hope it's the last change in OTRS............... but my boss has many many ideas....... Alvaro. Victor Rodriguez Cortes wrote:
On 14 Jun 2005 at 16:53, Alvaro Lopez wrote:
Ok, now my boss want that Ticketnumber be with the following format Date+number. now format is Date+99+number. Number must be no more for three digits, yes, I know, it's 999 tickets........ but.... The Question is, how to remove this "99" from Date+99+number ????.
Hi!
Look for $Self->{SystemID} in Config.pm. If I'm not wrong you probably have "99" here, and as the description says "The identify of the system. Each ticket number and each http session id starts with this number" (I read "identify" as "identity").
Also, read this:
http://doc.otrs.org/1.3/en/html/configfile-ticketnumberformat.html
And take this as an example if you want to write your own ticket module:
http://cvs.otrs.org/viewcvs.cgi/otrs/Kernel/System/Ticket/Number/Random.pm
Regards!
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
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