Hi Moshe, On Fri, Jul 25, 2003 at 02:56:11PM +0200, Moshe Livne (Leibovitch) wrote:
Unfortunately, this will not be sufficient. I am looking for a better method that will enable me to really quote (including the ">" that replay of a another agent. I could not find the mechanism that distinguish between standing on the customer and the agent. It seems that I just have to make all the "standard answers" appear, and all will be well.
It would be possible to also use agent notes/answers for quote but the only problem is the To: line. Normally the From: (the customer) of the article will be used for To:. But if the agent note/answer is used, then the agent would be used for To:. Any ideas for a good solution? Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier