Take a look at SysConfig
 Ticket -> Frontend::Agent::Ticket::ViewCompose
Ticket::Frontend::ResponseFormat:
to customize response format
 
Gabriele
----- Original Message -----
From: Kamal
To: otrs@otrs.org
Sent: Wednesday, October 03, 2007 9:18 PM
Subject: [otrs] Customized Response

Greetings,
I am using OTRS 2.1.6

When I'm using any kind of response linked to a queue, I'm getting the following inside the message:

"<name>" <email> wrote:

> <snippet>
>

>
>

How can I control the above or remove it? I just need what I write in the response to be displyed.

Regards


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