Donnow if it's the right way, but I've configured my system this way:
for every agent that needs to be customers as well, I created a
corresponding customer (same username and e-mail address), this way I can
assign different permissions (customer related and user related).
Hope this helps
Gabriele
----- Original Message -----
From: "Antonio Sarmiento "
To:
Sent: Friday, December 28, 2007 1:42 AM
Subject: [otrs] How an agent can see notifications of his tickets generated
as customer?
Hello:
I activate in sysconfig parameter Ticket::AgentCanBeCustomer: to YES.
But I have the problem how this agent can see the notifications sended by
OTRS
?? because the only diference in the screen of his tickest is a link for
follow up.
Think in the case the agent doesn´t have access to the queue ??
Thanks
Antonio
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