
Yes, the problem is when installing packages in an OTRS installation with custom themes. As you know, when installing a package, several files are copied in the system. Some of them are copied in directory: //Kernel/Output/HTML/Standard/// which corresponds to the "Standard" theme. When some one creates a custom theme, the system creates an extra folder: ////Kernel/Output/HTML/<My-Theme>/ and uses its contents instead the ones of "Standard". The problem is that when installing a package, OTRS installs (as indicated in the corresponding *.opm////) files in the ////Kernel/Output/HTML/Standard///// folder and it does not install them under <My-Theme> and, therefore, the new installed packages do not work with custom themes. I hope it is now clearer. Regards, Miguel Angel
/ /Hi Miguel, / / / /I can't follow you.
/ /Miguel Angel Bayona Pérez schrieb:
/ Hi there, />>/ />>/ after migrating to 2.2 and the creation of a new theme i´ve started to />>/ receive strange or unrelated errors (some of them reported here by />>/ me). At the beginning I thought it was due to inmaturity of ITSM />>/ modules. After looking ate the code, it turns out that the problem is />>/ WITH ALL MODULES and is due /> What do you mean with module installation? Are you talking about ITSM-packages? / that during the module installation they ONLY update the "Standard" // theme (i.e. Kernel/Output/HTML/Standard/*). If you are using only this />>/ theme, then it is not a problem. However, if you have created your own />>/ theme, it is not updated and the new module features do not work. />>/ />>/ SOLUTION: modify the installation procedure of the modules to update />>/ ALL the themes and not only the "Standard" />>/ />>/ WORKAROUND: it yoy use your own theme, befor installing a new module, />>/ change to "Standard", install the module and manually copy the new />>/ files in "Kernel/Output/HTML/Standard" to your />>/ "Kernel/Output/HTML/
" directory, and then, change again to />>/ your theme. />I use a self-made theme and have no problems in v2.2.2 (without ITSM). / />>/ Regards, />>/ // Miguel Angel /> Bye, Alex
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