20 Sep
2004
20 Sep
'04
5:35 p.m.
Strange, PJ (Philippa) schrieb:
1/ Is it possible to search for the number of phone calls over a given period?
No, OTRS cannot search for any statistical value that is summed up.
2/ we are forwarding tickets from Remedy to OTRS and changing the customer id to be the ticket originator. However, when we then action, respond or close the ticket the from: address is still Remedy even though we have changed the Customer ID. Is this a bug?
No, this is by intend.
3/ I've added entries in GenericAgent.pm to delete tickets in the spam queue but they aren't being deleted. Is there something else I need to do? I've restarted cron.sh just in case
What job did you specify in GA? Is there a Cronjob actually executing GA? Regards, Robert Kehl