8 Oct
2003
8 Oct
'03
2:33 p.m.
you can setup multiple aliases for the otrs account and assign those email addresses to queues. Once a mail arrives in one queue you can move it to others (for example, escalate it to 2. level support, etc.)
I understand I can do this. Once a ticket arrives in whatever queue its supposed to, what is the usual way to deal with it?