Re: [otrs] Letting customers choose a FreeText option when theycreatea ti cket

On Wednesday, April 21, 2004 9:09 AM Yann RICHARD wrote:

On Thu, 1 Apr 2004 19:27:36 +0200 "Robert Kehl" wrote:

...

Have a look in Kernel/Output/HTML/Standard/CustomerMessageNew.dtl. You'll find some commented lines there, that, when uncommented, perform exactly what you want.

Please note: The above is true for file revision v1.10, it may well be you'd have to upgrade to that version. Update Kernel/Modules/CustomerMessage.pm to revision 1.27 (not 1.28).

I have try this and this works but this cause an error when a customer click, the error "Need TicketID!" is displayed with no trace or comments.

I use O.T.R.S 1.2.2 (1.2.3 before the end of the week ;) ) I use the v1.27 of /Kernel/Modules/CustomerMessage.pm

I have no trouble with the v1.26 of this file (but the 1.26 don't display freetext :)

any suggestion ?

Wait for the next release... Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388