Re: [otrs] Broken LDAP auth (getting weirder)

3 May 2006

      Yet More Info!!

So, I deleted all the LDAP auth info, and I can at least get back  
into the system as an admin.  Customers, however are still getting an  
LDAP auth error, which is odd since all the LDAP auth has been pulled  
from the Config.pm

On May 3, 2006, at 10:45 AM, James Dehnert wrote:
...
I'm thinking that the latest version of Net::LDAP is whats broken.   
Does anyone know of the top of their head how I can downrev that  
with cpan
On May 3, 2006, at 10:43 AM, James Dehnert wrote:
...
More info.
I have re-installed with a clean instance of 2.0.4 from the SuSE  
RPM, and as soon as I put LDAP auth in it broke the system.
On May 3, 2006, at 9:59 AM, James Dehnert wrote:
...
More info.  I have upgraded to 2.0.4 and the error changes  
slightly to the follwing...
Can't locate object method "new" via package  
"Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/ 
CustomerUser.pm line 80, <PRODUCT> line 4.
I'm flummoxed here.  Any clues or pointers would be appreciated.   
I really don't wana start over from scratch.
On May 2, 2006, at 9:46 AM, James Dehnert wrote:
...
I believe that this has come up before, but I am seeing the  
following error after upgrading my Perl dist from 5.8.6 to 5.8.8
Can't locate object method "new" via package  
"Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/ 
CustomerUser.pm line 42, <PRODUCT> line 8.
All of the authentication was working before the upgrade, so I'm  
not sure what may have broken here.  FYI I'm running otrs 2.0.2.  
and I am authenticating to AD.
All the modules are installed as per bin/otrs.checkModules.
Here is the LDAP part of Config.pm...
# CustomerControlPanel Settings
    $Self->{CustomerPanelOwnSelection} = {'Dispatch' =>  
'Dispatch'};
    # AD/LDAP
    $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
    $Self->{'AuthModule::LDAP::Host'} = 'ptlm-ad-4.caymas.com';
    $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com';
    $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
    $Self->{'AuthModule::LDAP::SearchUserDN'} =  
'cn=ITRS,cn=Users,dc=Caymas,dc=com';
    $Self->{'AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX';
    $Self->{'Customer::AuthModule'} =  
'Kernel::System::CustomerAuth::LDAP';
    $Self->{'Customer::AuthModule::LDAP::Host'} = 'ptlm- 
ad-4.caymas.com';
    $Self->{'Customer::AuthModule::LDAP::BaseDN'} =  
'dc=Caymas,dc=com';
    $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =  
'cn=ITRS,cn=Users,dc=Caymas,dc=com';
    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =  
'XXXXXXXX';
$Self->{CustomerUser} = {
    Module => 'Kernel::System::CustomerUser::LDAP',
    Params => {
      Host => 'ptlm-ad-4.caymas.com',
      BaseDN => 'cn=Users,dc=Caymas,dc=com',
      SSCOPE => 'sub',
      UserDN => 'cn=ITRS,cn=Users,dc=Caymas,dc=com',
      UserPw => 'XXXXXXXX',
    },
CustomerKey => 'sAMAccountName',
    CustomerID => 'mail',
    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    Map => [
      # note: Login, Email and CustomerID needed!
      # var, frontend, storage, shown, required, storage-type
      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
    ],
  };
}
I can provide additional details if needed.
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